Prioritising Mental Health in Hospitality: Why It Matters Now More Than Ever

Written By Heather McMillan

In the fast-paced world of hospitality, where long shifts, demanding guests, and high expectations are part of daily life, it's easy to forget one crucial thing: our mental health. At Selective Personnel, we believe that taking care of people goes beyond staffing the right roles - we're also here to support the people behind the uniforms.

Why Mental Health Matters in Hospitality

Hospitality professionals are some of the hardest-working individuals out there. But the pressure to keep smiling, deliver excellence, and stay composed under stress can quietly take a toll.

Recent surveys show increasing levels of stress, burnout, and anxiety across the industry - especially post-pandemic, as expectations rise and staffing shortages persist. Now more than ever, it's critical to acknowledge mental health not as a luxury, but as a core part of workplace wellbeing.

Signs Someone Might Be Struggling

Whether you're a team leader, co-worker, or just someone who cares, being aware of the warning signs can make all the difference:

  • Irritability or sudden mood changes

  • Withdrawal from others or disengagement

  • Frequent lateness or absences

  • Loss of motivation or confidence

  • Signs of physical exhaustion

Tips for Supporting Mental Wellbeing at Work

Here are some practical steps that individuals and employers alike can take:

1. Foster a Culture of Openness

Encourage staff to speak up. A simple “How are you doing?” can open the door to valuable conversations. Let people know it’s okay to not be okay.

2. Promote Breaks and Rest

Skipping breaks might feel noble, but it’s not sustainable. Build in opportunities for rest - especially during long shifts.

3. Train Managers and Supervisors to Recognise Burnout

Equip managers and supervisors with basic mental health awareness training so they can spot early signs and respond with empathy.

4. Offer Flexible Scheduling When Possible

Everyone has a life outside of work. Accommodating time for personal needs can reduce stress and boost loyalty.

5. Provide Access to Support

If you're a hospitality employer, consider offering access to counselling services, mental health apps, or Employee Assistance Programs (EAPs). If you're staff, don’t hesitate to ask what's available to you.

6. Celebrate Small Wins

Recognition boosts morale. Take time to highlight team successes, thank individuals, and share positive feedback regularly.

What We're Doing at Selective Personnel

We’re committed to creating a supportive environment for our team and our clients. This means:

  • Actively listening to our staff’s concerns

  • Matching people with roles that suit their strengths

  • Being flexible and human-first in our approach to staffing

You’re Not Alone

Mental health is a journey, not a destination. Whether you’re front-of-house, back-of-house, or managing an entire venue - you deserve to feel supported, respected, and seen.

If you’re struggling, please reach out. To a friend, a colleague, a manager—or a professional. Support is available, and you matter.

Need help now?
 Here are some resources available in the UK:

Heather McMillan
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